Description: Powerful Phrases for Dealing With Difficult People : Over 325 Ready-to-Use Words and Phrases for Working With Challenging Personalities, Paperback by Evenson, Renee, ISBN 0814432980, ISBN-13 9780814432983, Brand New, Free shipping in the US The key to a harmonious, highly effective work environment is not by ensuring you work among carbon-copies of yourself whose personalities never clash with one another or with you. That pipe dream could not ever happen, nor would it result in a successful team collaboration even if it could. Instead, most of us are going to work today with individuals who at times come across as incompetent, lazy, spotlight-hugging, whiny, or backstabbing. And then tomorrow we go to work with them again . . . and again . . . and it or not, the bulk of our waking hours are spent with people at work--people who can grate on our nerves. Therefore, learning to interact effectively with difficult employees, colleagues, and bosses is an absolute essential for our success. With Powerful Phrases for Dealing with Difficult People, anyone can learn how to confront head-on the difficult situations that can arise when dealing with these personalities, before they fester and spread. Helpful features inside this practical and easy-to-us include:• Thirty common personality traits, behaviors, and workplace scenarios along with the phrases that work best with each • Nonverbal communication skills to back up your words • Sample dialogues that demonstrate how phrasing improves interactions • A five-step process for moving from conflict to resolution • “Why This Works” sections that provide detailed explanationsButton-pushing situations are going to come up today at work--and tomorrow too. Don’t let them rent space inside of you and turning everything to mold. Instead, choose to deploy simple phrases to regain control and resolve conflicts. When you do, you, your colleagues, and your company will be all the better for it!
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End Time: 2024-11-01T18:25:24.000Z
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Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 14 Days
Refund will be given as: Money Back
Book Title: Powerful Phrases for Dealing with Difficult People : Over 325 Ready-to-Use Words and Phrases for Working with Challenging Personalities
Number of Pages: 240 Pages
Language: English
Publisher: Amacom
Item Height: 0.6 in
Topic: Human Resources & Personnel Management, Business Communication / General, Conflict Resolution & Mediation, Word Lists, Workplace Culture
Publication Year: 2013
Genre: Référence, Business & Economics
Item Weight: 9.3 Oz
Item Length: 9.1 in
Author: Renee Evenson
Item Width: 6 in
Format: Trade Paperback
